5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. wall socket - landline? I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayVery poor advice. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Hi all, when I signed up for Virgin Media, it said the service was available at my house. I just got Virgin Media kit and read all information carefully and checked - 5200805We would like to show you a description here but the site won’t allow us. Options. Only an aerial cable (pictured below) connected to a box outside my flat. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Also available from the likes of Screwfix, Homebase, Toolstation etc. Re: No wall socket. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I'm a Very Insightful Person, I'm here to share knowledge. Damaged Wall socket. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. My Virgin Media App. First you'll need another Powerline adaptor. What do we do? - 5352510. Vonage 2nd line. Thanks for posting, welcome both to the community and also Virgin Media. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Router Plugin Port. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Quick tips on prepping for Virgin Media technician's visit. Virgin Media Quickstart set up. A network adapter – you’ll need this for every computer you want to connect. The "two cables" sound very like a Sky dish install. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Hi there , welcome to our forum and thanks for your post. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Re: No virgin media wall socket. Your new services from Virgin Media are all set up and ready to use. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. on 15-02-2022 10:03. It probably goes into another room in the house. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. So I’ve tried inserting it to the socket below it instead but it’s not working. 0 Kudos. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. . No internet, unfortunately. It can take 5 to 10 minutes to restart. 0. 3) other. No Virgin Media Wall Socket on 13-04-2022 14:08. wi-fi. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Apologies for any cabling issues. on 08-02-2023 13:33. No virgin media wall socket. Please help. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeNo photo attached. Forum; Apps. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Virgin Media service comes through this cable. TEL1 on the hub should take on your present phone number when. on 12-09-2023 19:31. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. TV 360 and home phone. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayon a domestic hub you look at the values thus. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Went outside and there appears to be nothing on the other side (maybe removed). I'm a Very Insightful Person, I'm here to share knowledge, I don't. Account - Cable. The principle is exactly the same as every other modem. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The top “capped” one is marked FM & has been disused since cable went digital. You need a Virgin Media wall socket to connect to their broadband services. kkd1. The other is marked TV, & this is used for TV & Broadband. and view the images for a range of different wall box options. powered by TiVo, somewhere else in your house to your Hub. Thanks again. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Manage Your Account. Connect to the Virgin TV box. You can also add WiFi Max to our. Thanks a lot. No virgin media wall socket. At least 30Mbps download speeds in every room or £100 one-off credit. Thank you for your post. You can also add WiFi Max to our. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). D01 C9W8. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. You should see a welcome screen, then the Virgin Media start up screen. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. . . The port of wall socket - 5152519. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. 3 weeks ago. An Ethernet cable – The. 9. Luckily, most newer computers have one already. I don't work for Virgin Media. There are two empty wall sockets but the cable doesn’t fit into either. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. I need to arrange for an engineer. There are 10 types of people: those who. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Step 1. Look for the omnibox outside and trace the cable inside. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. We would like to show you a description here but the site won’t allow us. Reply. log into hub3 - 192. Push the red label end of the white cable, into the wall socket. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. ThanksThe existing cables will be screw-on (11 mm spanner or pliers required). There are two outputs from here (the two connectors that are close together on the white box). Options. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. However the wall socket. 22-12-2022 19:19 - edited 22-12-2022 19:20. Virgin Media; My Virgin Media; Shop;. It should look similar to the integrated wall socket on Picture 3. No Virgin media wall socket. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. If you in a property that's recently been added to Virgin Media's network we have another video th. Most of our customers receive their bills via E-billing. But the wall socket, I cannot attach the wall socket with Isolator Cable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. You can also check for a loose cable as not all properties have a socket. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. VM don't use fibre inside the property. No wall socket but wire from underneath floorboards. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. I'm currently renovating my living room, including the electrics. That would indicate the base station and the handsets are in communication with each other. Tudor. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Options. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. 95 – £ 59. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Call the pre-installation and delivery team on 0800 052 1734. 4. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Got my virgin media self install kit but I don't have a virgin socket. 18-02-2023 10:23 - edited 18-02-2023 10:33. You should see a cable going through the wall and if you trace this inside, you should get the cable. #12. Tuning in. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. The problem is the Hub is in my Study and the - 4964746. TEL1 on the hub should take on your. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. Could I get someone to come - 5400021. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Options. 0 Kudos. • Plug the power supply into a mains socket. Stay safe online. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Browse Virgin Media Virgin Media Community. Hello, I'm trying to set up my Virgin Media broadband. My Virgin Media App. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Aug 8, 2019. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. The cable line runs into the house to the socket but the router cable make end is - 5038783Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Thank you for your post and welcome to the community. 12-10-2022 18:51 - edited 12-10-2022 18:59. Please help. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. on 27-10-2022 09:24. The multimedia socket has a coax options as does the virgin media socket. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). virgin media internal wall box. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Virgin Mobile. . It means there is an issue with your connections even though the Virgin Hub 4 is on. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. The wall box may be branded with the logos of an old cable TV company (not VM). Chris. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. QuickStart, set up and connections. After 5 days, your old Hub will. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. You'll need to check that your TV box is connected correctly. I just found a box in the closet which has a cable indicated as CABELCON 4. Hi Graham. A power adaptor to plug into the Stream box and a power socket at the wall. Look for an omnibox on the outside of your property and try and trace the cable. My wall - 5351271. Cihank617. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Re: Wall socket. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. My Virgin wall socket just have phone line, didn’t get. Stay safe online. I believe that VM only charge £25 for an engineer. Browse Virgin Media Virgin Media Community. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Virgin Media Super Hub 3. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Threatened "Do this within 12 hours. . if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. Sometimes there is no wall box, just a trailing cable. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. I can’t find a wall socket anywhere that matches those indicated by virgin. which will give you a general idea of VM fixtures and fittings. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. We can certainly get an engineer visit booked for you to come and install things. VM BB TV Landline. 9. Virgin offers self-install to properties that have recently had a service. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. Thank you for your post and welcome to the community. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections Sunday1 ACCEPTED SOLUTION. Check your Stream box’s connections See if your HDMI and power cables are tightly connected to the Stream box. 08K; 2. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. to your Virgin Media socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. Thank you. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. My Virgin Media App. Virgin Media; My Virgin Media; Shop; Help;. If you can get Quickstart, you can choose one of two delivery options. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. See where this Helpful Answer was posted. All the wall sockets I can see are for BT. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Plug the cables into the Hub. 3 Kudos Reply. If you have a working internal wall socket, located in the right place then order our QuickStart broadband installation kit. • Connect the power supply to the back of the new box, then switch on at the wall. VM BB TV Landline. . Options. Options. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. . Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. I wanted to check with people on here before trying to get an engineer in, just. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. Account - Cable. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). But I have no Virgin Media Wall socket in my house. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. The wall box may be branded with the logos of an old cable TV company (not VM). Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Plugging your virgin media router into an extension lead is fine. Hi @bingoman000. Q4G8FS Installation Guide Virgin Media 1. - 5250024 1 ACCEPTED SOLUTION. Dave. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. I wanted to check with people on here before trying to get an engineer in, just. wall socket. Browse Virgin Media Virgin Media Community. I have also checked outside and there is no box either on my property or on my boundary wall. 0 Kudos Share. 18-02-2023 10:23 - edited 18-02-2023 10:33. We would like to show you a description here but the site won’t allow us. Yes that is a VM phone socket. can someone contact me about moving a TV point please. . Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. The cable could be hidden within, or behind, furniture. I have received my quick start-up kit. 5. Until any switchover is completed, your telephone wall sockets would work as per normal. on 01-02-2023 14:26. Plug it into a wall socket near one of your existing. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Actually it is not a box it is just a cover to cover up the splitter behind it. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. James-30 wrote: ». The easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Your connection box is usually put in the living room on the wall. self install. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. If you don't have the cabling then call the pre-installs team on 0800 052 1734. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Hello, my isolator cable does not fit into the virgin media wall socket. The wall socket I have within my home does not appear to be working. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Hi there I moved house with my family and we wanted to move to Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. One branch goes to the modem and the other to the V6 box. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Get virgin engineer to move the wall socket. We have a virgin media wall. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Stay safe online. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayI don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Should’ve checked this before I ordered. Don’t plug the power cable into a plug socket yet. Virgin Media services are only available in eligible Virgin Media network areas. The cable could be hidden within, or behind, furniture. We would like to show you a description here but the site won’t allow us. Re: Can the fibre optic cable from the wall socket to the ONU be replaced with a longer one. For more. No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday Broken box outside of house in Networking and WiFi Wednesday Wall Socket Issue in QuickStart, set up and connections WednesdayRe: Wall socket connection. We would like to show you a description here but the site won’t allow us. Virgin Media Wall Socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. VM will usually only supply a Quickstart to a property that had VM previously. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Don't touch it. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. 13. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. The box and cables may have been removed by the previous occupiers. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. • Check the connection is tightly connected, it will make a 'click' noise. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. The principle is exactly the same as every other modem. Options. we’ve just moved in to our new house. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Don’t have a virgin media wall socket; Options. This includes: The Stream box. The other is marked TV, & this is used for TV & Broadband. The new cables from your Quick Start kit will be push fit. Virgin Fibre Areas only. Account - Cable. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. Stream from Virgin Media. Typically the OMNI box containing the ONU stays put and coax cables are run to where ever you would prefer the Hub and / or TV equipment to be located in and around the home. I cannot find a Virgin wall socket within my flat. I found this which seems to be - 5282154. Now have to wait until late next week for a technician to arrive!Re: My Flat doesn’t have wall socket. Red Light. Can't find Wall Socket on 18-11-2021 13:36. I've also got an old NTL phone socket so. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Options. #2. But I have no Virgin Media Wall socket in my house. I am going to cancel. Virgin cables must only be provided by isolated sockets provided by Virgin Media. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. How Do I Order Engineer Too Install Virgin Wall Socket Recived My Self Install Box Today And Did Not Know I Have Had Too Have A Different - 5102302Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. 5K. Just joined.